Task::OTRS - Almost all of the modules required for installing OTRS Help Desk.


version 1.10


This is just a Task module to install dependencies. There's no code to use or run.


Installing this module will also install almost all the modules you'll need to run OTRS.

Note that OTRS itself also ships some CPAN modules in Kernel/cpan-libs, these modules will not be required by Task::OTRS. See for the bundled list of modules in OTRS Module::OTRS::CoreList.

The only module that you need to run OTRS but that will not be installed is the database driver, because OTRS supports multiple database backends. So after you're done installing Task::OTRS you might also want to install the database driver for your DMBS of choice:

Note that installing these drivers can require installation of database libraries on your system as well.

All modules that will be installed are listed below. Note that if such a module is already on your system, we will not install it again.

  • Archive::Zip

  • Authen::NTLM

  • Class::Inspector

  • Compress::Zlib

  • Crypt::Eksblowfish::Bcrypt

  • Date::Format

  • DBI

  • Encode::HanExtra

  • GD

  • GD::Graph

  • GD::Text

  • IO::Socket::SSL

  • JSON::XS

  • Mail::IMAPClient

  • Net::DNS

  • Net::LDAP

  • PDF::API2

  • SOAP::Lite

  • Template

  • Text::CSV_XS

  • XML::Parser

  • YAML::XS

  • version


Apart from not installing the database dependencies, installing Task::OTRS will get you possibly more modules than you'll be needing. For instance, if you use postfix for mail delivery and sending, you might not be needing Net::POP3 and Net::SMTP. Also, in case you don't care about generating PDF files with OTRS, you don't need PDF::API2. That said, installing Task::OTRS can help in setting up OTRS more quickly.

This module will install all modules for the newest version of OTRS at time of this writing, 4.0. It will even install slightly more modules; for instance SOAP::Lite is bundled in OTRS 3.1 and up; we bundle it just for convenience reasons.


Michiel Beijen <>


This software is Copyright (c) 2013 by OTRS BV.

This is free software, licensed under:

  The GNU Affero General Public License, Version 3, November 2007